Rental Terms
All vehicle rentals are governed by a comprehensive Rental Agreement, which you will receive upon booking confirmation or when collecting your vehicle. This document outlines the specific terms, conditions, insurance coverage, applicable charges, and your responsibilities related to the rental. In the event of any discrepancies between these Terms and the Rental Agreement, the Rental Agreement will prevail.
Eligibility Criteria
Rental Vehicle Requirements
- To rent a vehicle from Car Hire in Rayleigh, drivers must be at least 21 years old, though age requirements may differ based on vehicle type. A valid and full driving licence for the relevant category is required, along with identification and proof of address. Valid payment information and a security deposit are also necessary, as well as any further stipulations outlined in the Rental Agreement.
Booking and Payment Process
- Reservations can be completed via our website, by phone, or directly at our Rayleigh office. To confirm your booking, a deposit may be necessary. The remaining balance and a security deposit are generally required upon vehicle pickup. All rates are quoted in British Pounds (£) and include VAT, where applicable. We accept major credit and debit cards, processed securely with trusted payment systems.
Vehicle Pickup and Drop-off
- At the time of collection, it is important to conduct a thorough inspection of the vehicle and report any pre-existing damage without delay. A vehicle condition report will be prepared and must be signed by both parties. The vehicle should be returned in the same condition as it was collected, aside from normal wear and tear. Any new damage will be evaluated and charged appropriately. Please return the vehicle with the same level of fuel as at collection; failure to do so will result in refueling charges. Late returns may incur extra fees, so please notify us as soon as possible if you anticipate returning the vehicle later than planned. You will be responsible for any parking fines, traffic violations, or other charges incurred during the rental period, in addition to an administration fee.
5. Coverage and Responsibility
- All rental agreements include basic third-party insurance. Comprehensive coverage information and excess amounts are detailed in the Rental Agreement. You may have the option to purchase additional insurance to lower your financial liability. It is wise to review these options closely. You remain liable for damage or loss up to the insurance excess, unless covered by extra insurance. Any damage resulting from negligence or misuse, or violations of these Terms, is your responsibility regardless of insurance coverage.
Cancellation and Modifications
Cancellation and amendment policies differ based on the type of booking and the notice provided. For precise information, please consult your booking confirmation or Rental Agreement. Be aware that late cancellations or no-shows may incur fees.
Prohibited Activities
Prohibited Uses of Rental Vehicle
- The vehicle must not be used for any illegal activities. Activities such as racing, off-roading, or other risky maneuvers are prohibited. Transporting hazardous materials or sub-letting to unauthorized individuals is not allowed. Driving under the influence of alcohol or drugs is strictly forbidden. The vehicle should only be used within its intended purpose and within the specified passenger and weight limits. Travel outside the agreed geographical boundaries requires prior authorization.
Breach of these terms may lead to rental cancellation and extra fees.
Liability Limitations
To the fullest extent allowed by English and Welsh law, Car Hire Rayleigh will not be responsible for any indirect, incidental, special, or consequential damages, including loss of profits, data, or business, resulting from your use of our services. Our total liability for any claims will not exceed the total amount you paid for the rental in the past 12 months. This exclusion does not apply to liability for death or personal injury caused by negligence, or for fraud.
Governing Law in Rayleigh
These Terms are regulated by the laws of England and Wales. Disputes will fall under the exclusive jurisdiction of the courts in this region.
10. Updates to Terms
We reserve the right to update these Terms at any time. Changes take effect immediately upon posting on our website. Continued use of our services signifies your acceptance of the revised Terms.
Contact Us
For inquiries regarding these Terms, please reach out to us:
Rayleigh Car Hire Services
Riverside Way, Rayleigh SS6 7BS, United Kingdom
Contact Number::
443334440271